When it comes to IT support in Athens Georgia, there are two main types: proactive and reactive. Both options have their benefits, but which one is right for your business? In this article, we will discuss the pros and cons of each approach so that you can make an informed decision.
What is reactive IT support?
Reactive IT support is the more traditional approach to solving IT problems. When something goes wrong, you call up your IT support company and they help you fix the issue. With reactive IT support, technicians can troubleshoot issues online or travel to your office to fix the problem. The latter can be particularly helpful for when an issue is too complex like a server crash or major network installation. The advantage of reactive support is that you only pay them for the time they spend fixing the problem. This can be relatively cost-effective if your IT systems are generally stable.
However, there are plenty of drawbacks with a reactive approach. For starters, since you’re paying for each individual problem that arises, the costs can quickly add up. Many companies today rely on multiple networks, hardware, software, and cloud services. If each of those technologies break down, you’re looking at a hefty bill when the issue has been fixed.
Additionally, reactive support can be disruptive to your business because you have to stop what you are doing in order to fix the problem. Reactive IT support providers are also not as familiar with your systems, so when a problem shows up, they may only troubleshoot surface-level issues. Without addressing the root cause, the same problem is likely to occur again. This is not only frustrating for your team, but it’s costly in the long run, too.
What is proactive IT support?
Proactive IT support is a newer approach that is quickly becoming the norm. With proactive support, technicians will work with you to prevent problems before they happen. This can be done through regular maintenance, monitoring your system for potential issues, and providing training to your employees on how to avoid common mistakes.
By taking a proactive approach, you minimize the risk of downtime and save your business a lot of money in the process. Proactive support is typically more affordable than reactive support because you are paying for a monthly service rather than for individual problems.
The only downside to proactive support is that it requires a certain level of trust. You have to trust that your IT support company knows what they’re doing and that they are dedicated to keeping your systems running smoothly. When choosing a proactive support company, be sure to do your research and only work with a reputable provider.
So, which is better for your business?
Based on this blog, you may think that the answer is leaning towards proactive IT support. And you’d be right- proactive support is almost always the better choice for businesses. However, there may be some cases where reactive IT support is required like a security breach or a major system failure.
At the end of the day, you’ll want a provider that can offer you both reactive and proactive support. That way, you have the peace of mind knowing that your business is in good hands no matter what happens.
